Shipping policy
Thank you for shopping with Elan Paws! We want to make sure your order reaches you safely and on time. Please read our shipping policy below.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Destinations We currently ship to the United States only.
Estimated Delivery Times Once your order has been dispatched, estimated delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping: 5–10 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your order and selected shipping method. We may offer free shipping promotions from time to time — keep an eye on our store for updates!
Customs & Import Duties International shipments may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date and we'll do our best to resolve the issue promptly.
Contact Us For any shipping-related questions, please reach out to us at: 📧 hello@elanpaws.store